Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all accessories and user manuals included.

Non-Returnable Items

Several types of goods are exempt from being returned:

Perishable goods (e.g., food, flowers, magazines)
Intimate or sanitary goods, hazardous materials, or flammable liquids/gases
Gift cards
Downloadable software products
Certain health and personal care items

To complete your return, we require a valid receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds

There are certain situations where only partial refunds are granted:

Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refund Process

Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.

Late or Missing Refunds

If you haven’t received a refund yet:

First, check your bank account again.
Contact your credit card company or payment provider; it may take some time before your refund is officially posted.
Next, contact your bank. There is often processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at support@jorayfashion.com

Sale & Discounted Items

Only regular-priced items may be refunded. Sale or promotional items cannot be refunded unless explicitly stated otherwise.

Exchanges

We only replace items if they are defective or damaged upon delivery. If you need to exchange an item for the same model, send us an email at support@jorayfashion.com and mail your item to:7671 Prince Nawaf St, Al Khobar Al Shamalia, Al Khobar 34428, Saudi Arabia

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be provided to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver.

Shipping Returns

To return your product, mail it to: 7671 Prince Nawaf St, Al Khobar Al Shamalia, Al Khobar 34428, Saudi Arabia.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it takes for your exchanged product to reach you may vary.
If you are returning high-value items, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Refund and Returns Policy